RS Berkane have filed an official complaint with he Confederation of African Football (CAF) ahead of the Confederation Cup final second leg against Simba SC.
The Moroccans currently hold a 2-0 lead over Simba following the first-leg win on home soil seven days ago.
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The second leg is scheduled to take place on Sunday evening at the New Amaan Complex in Zanzibar.
However, Le Site Info have reported that Berkane were not happy with the lack of welcome party when they arrived in Zanzibar on Thursday.
The report adds that the team were stranded at the Zanzibar Airport for hours due to an administrative issue that prevented the players' passports from being stepped.
The issue was eventually resolved after Berkane club officials protested.
Le Site Info claim that Berkane were not happy with the unsportsmanlike behavior on the arrival, especially as they gave a Simba a warm welcome in Morocco last week.