The chaos and frustrations that defined the ticket sales for the Nedbank Cup final have been confirmed by the ticket-handling company.
As anticipated, ticket sales for Saturday’s Nedbank Cup final between Kaizer Chiefs and Orlando Pirates triggered a scramble on Monday morning.
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The general admission ticket pegged at R150 were sold online and over the counter at Open Tickets outlets nationwide, including Shoprite and Checkers stores.
However, of concern were the issues experienced by those wanting to buy tickets for this final at Moses Mabhida Stadium.
Plenty of complaints were received, and Open Tickets has since responded.
"Open Tickets regrets the disruption experienced by fans during the ticket sales for the 2025 Nedbank Cup Final.
"An unprecedented surge in demand caused system delays shortly after sales opened on Monday, 5 May 2025.
"We understand the frustration this has caused, and we are urgently addressing the matter.
"A full report will be submitted to the Premier Soccer League (PSL).
"Affected customers will receive direct communication regarding ticket status, digital reissues, or refunds where applicable.
"We remain committed to resolving the issue and restoring full service as quickly as possible.
'Further updates will be shared via our official platforms.
"Thank you for your patience and understanding," reads a statement issued via the PSL.
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Saturday’s match will be the first final between Chiefs and Pirates since Nedbank took over as sponsors of this competition in 2008.
The last final between these two giants in this competition was in 2006 when Absa were still the sponsors.
